AuralTech - CD Refinishing Specialists

12802 Reiner Rd., Monroe, Wa 98272
fax (801) 697-7060
toll free (888)-454-3223

Dick Boling, (11/10/99)

"Dear AuralTech,

I recently sent you a CD - the second of a 3-disc set of Beethoven quartets made in 1986 - which had been badly scratched and for which no replacement exists. This CD has always been one of my favorites, and I was horrifically bummed when I discovered that a former friend had returned it in such deplorable shape. I just wanted to take a moment to let you folks know how much I appreciate the high-quality job you did in restoring this disc to its original, playable state. This neglects the fact that the turnaround was astonishingly fast and that the price was more than reasonable. It's increasingly rare these days to find such expertise, quality and service even at outrageous prices. You do outstanding work at a good price. Other than my heartfelt appreciation, all I can offer you in the way of intangible additional compensation is the assurance that I know a lot of people, and I have a big mouth. I'll be telling anyone who'll listen. Best wishes for continued, rapidly expanding success, and, again, thank you.

Sincerely,
Dick Boling"

Patsy Hansen, (1/29/99)

"Dear AuralTech,

You are wonderful! I sent you a scratched CD and you fixed it and returned it to me in a week's time. It was such a crazy week that I forgot to enclose payment with the CD. You went ahead, fixed and returned it to me anyway. I realized my mistake and called you. But, you already had refinished the disk and mailed it out to me. I am very impressed! Not many companies would do that. I am a teacher; I will highly recommend you to all of the staff at my school. Again, Thank you!

Sincerely,
Patsy Hansen"

Joshua Wertheim, (1/1/98)

"Gentlemen:

To be perfectly honest, I had already resigned myself to having to purchase a new program in order to replace the severely scratched (or should I say gouged?) CD I mailed you for an attempted repair.

Seven days and $6.50 later, an apparently brand new and shiny CD was delivered to me. It installed in a snap, which it would not do originally. Excellent service at a good price is an endangered species these days, but not in your case. I would recommend you without hesitation to anyone with a CD they think is beyond repair.

Keep up the good work!

Sincerely,
Joshua Wertheim"

Mary-Jo Hinkle, Dover, NH (11/25/98

"Ladies and Gentlemen:

Enclosed please find two compact discs, The Time-Life Treasury of Christmas, for refinishing and a check for $10.00.

I know you must hear this all the time, but I wanted to thank you for the wonderful job you did refinishing two other CDs that I sent in earlier this year. Both were imports that are no longer available and each was worth about $75.00. I had not been able to play them for some time. Since I got them back from you they have not left my CD player!

I have, of course, recommended your company to all of my family, friends, and co-workers. In fact since I work for a system integrator/engineering firm we will probably be sending you many CDs in the future.

Thank you again and I hope that all of you and your families have a happy, healthy and safe holiday season.

Sincerely,
Mary-Jo Hinkle"

Gregory Larson, (9/15/97)

"Hello.

I found your web Site via mass mail sent to me at AOL. After calling your location, I had several extremely scratched CDs sent to you. These CDs are out of print, and extremely special to me. I got them back within one week, and they are perfect. I work in customer service, and know that CS typically receives problem calls and letters, so I wanted to send you a thank you.

Thank you very much,
Gregory Larson"

Nancy Johnson

"Thank you for refinishing our CD. The job you did definitely made a difference. Enclosed is my check for $6.50. I appreciate the honesty in which you handle your business. If I have further need for your services, I will definitely not hesitate to send you my CDs that are in need of repair.

Thank You Again,
Nancy Johnson"

Kevin and Caity B., Portland, Oregon (11/22/96)

"...My daughter had tried to force her favorite Disney CD-ROM into the drive improperly. It was scratched quite badly and wouldn’t run anymore. I thought it was $40.00 down the drain, but then I remembered a friend mentioned that AuralTech refinishes CDs. I called him and he told me how good you were. I was skeptical, but decided it was worth a try. After all, it was a lot cheaper than buying a new disc! In just a short time I had the CD back, and it played like new. My daughter is thrilled! We both want to thank you for your service."

Susan K. Kansas City, Mo. (9/19/96)

"...I'd never imagined the potential to be so great. I'm the only store in the area that is buying "damaged" CDs, and the word is starting to get out. It is no surprise that the popular titles get damaged the most. I keep having you refinish more and more, and I’m selling them nearly as fast. My sales for the past quarter are a good 20% higher than last year, and I am certain it is because of AuralTech. We have begun checking our entire stock for scratched CDs that aren’t selling. You can expect several hundred more than usual this month.

Many thanks!"

Alan F. NYC, NY (4/13/96)

"...About a month ago I made a terrible mistake. I was about to use one of the company's CD-ROMs, when I accidentally dropped it in my lunch. I quickly wiped it off, but it was still streaked, and, not thinking, I used a cloth dampened with acetone to clean it up. This just made a bad problem worse. I nearly went into a panic thinking I would have to replace a $300.00 disk! Then I remembered running across you on the Internet.

I was able to borrow a duplicate disk from a friend while I sent the damaged one to you. In less than three weeks I had the damaged one back. It was working as good as new, and the best part was - the boss never found out! I just wanted to write to thank you for offering this invaluable service!"